Indane — Booking being cancelled without the knowledge of the customer

Address:

Kolkata, West Bengal

I, Mr. Thomas Mathew holding an Indane Gas connection with the Consumer ID no. 25348 have been facing problems with my distributor. On 30th May 2015 I made a booking and the reference no. given to me was 478324. On 12th May 2015, there was a gas delivery to my neighbour downstair. I called the deliver guy (Barka, his name) and informed him that on 13th May (next day) my wife and I would not be at home so to deliver the gas to my security guard with whom I was to hand over the gas book, cash and the chain and lock to secure the cylinder after delivery. The delivery guy on his way down also confirmed the same with the security guard in my presence. But there was no gas delivery on 13th May. On 14th May 2015, I got a SMS stating my booking has been cancelled. I called the gas distributor and he asked my to call the godown to check and on calling them I was told that the deliver guy (Barka) had gone to the house but no one was there. When I informed them that Barka was told to deliver the gas to my security guard and all arrangements were made the day before then I was told to make a fresh booking and my gas will come. On 15th May 2015, I made a fresh booking and my booking number is 492177. My cylinder comes to my doorstep. I take my cylinder and ask for the receipt for the money I was about to pay. The person tells me he CANNOT GIVE ME THE RECEIPT AND WOULD PROVIDE IT THE NEXT DAY. I insisted that without a receipt I would not make any payment. The gas distributor then threatens me and says "we'll see next time of your booking" I am a senior citizen and this is not the first time we have been harassed like this by this gas distributor. Details of Gas Distributor: Shankar Gas Service Indane Distributor No. 2 Srinagar Gate Kolkata 700129 Hope to find some resolution to my plight with this distributor.