[Resolved]  Indane Gas — Non delivery of Gas Cylinder, but depositing the subsidy in the bank account.

Dear Sir, I, Abdulrazak, consumer no.33663 for indane gas from Panakkal Gas Agency, SV No. [protected] has booked for filled gas cylinder in November and I had received a message on 2/1/2015 that the gas will be delivered shortly. When I checked again on 10/1/2015 we received a message that our new booking is as on 5/1/2015. As on Today I have received a message that my account in SBT is credited with an amount of Rs.568 as LPG subsidy. I have not received the gas cylinder or I did not pay any money for the cylinder. Please investigate who has taken the gas cylinder without my knowledge and paid for that. Whenever we approach them, they say they will deliver the gas as soon as our gas cylinder is ready. The cylinder we received last time was on 19/11/2014. The next cylinder was supposed to be delivered after 45 days i.e., on 3/1/2015. We have not received the cylinder till today and we are getting a message that our booking is as on 5/1/2015. We do not know who is playing on our behalf or looks like the agent himself is doing all these. Please investigate and take necessary action to protect the rights of poor consumers denying their rights. It looks like the money was sent to the account to cover his face from the forgery he is committing or just to lessen the seriousness of the malpractice, as I had already made a written complaint to Indane and to interpret this was due to a human error. I can be reached on mob.[protected] or [protected]@gmail.com. Your kind response and advice will be highly appreciated . Thanking you . Abdulrezak