Indane — Inability to book fresh LPG refill due to non update of previous cylinder delivery report by the distributor

Address:

Kolkata, West Bengal

I am an Indane LPG customer. My consumer no. is 38254.I booked my LPG cylinder on 19.01.2015 with booking no.776633. My cash memo. no. was [protected] dated 08.02.2015. I received my LPG cylinder on 16.02.2015. But when I am trying to book my LPG again on 20.02.2015, the IVRS says that I have already booked an LPG cylinder on 19.01.2015 i.e. my old booking which I have already received on 16.02.2015. So I cannot book my new LPG cylinder as my distributor did not update the cylinder delivery report. I repeatedly made a contact to my distributor and told him this but he did not take any action till then. Kindly also note that for this reason I also have not received my LPG subsidy to my bank account after delivery of refill.I contacted Indian Oil company for this but they told me the same thing that as the distributor did not update the cylinder delivery report, so I can not receive the subsidy. I am helpless in this situation. Kindly help me. Thanking you, DR. VISHWA PRAKASH DAS Ph. No.[protected]