[Resolved] Indane — Indane cylender leakage issue

shorabh

from Gurgaon, Haryana

Address:

New Delhi, Delhi

I have recently book indane gas service and when i received my first cylinder with indane there is a leakage issue with that cylinder and the cylinder was empty with in 25 days even we did not use as such so i booked another indane cylinder that has the same issue so i called service man to check two times and found gas was leakage from the cylinder (Not from regulator or burner) but issue was not resolved and my second cylinder also empty with in 25 to 30 days

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Complaint marked as Resolved

Verified Support

Jul 31, 2015

Indian Oil Corporation [IOC] Customer Care's response We from IndianOil have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .

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Comments

Sripathy Karur

from Bengaluru, Karnataka

The leakage is due to the fact that whenever the cylinder is delivered, the gasket inside would have worn out. The distributors claim that the cylinders have to be checked on delivery by the supplier- IT IS THE RESPONSIBILITY OF CONSUMER! that's what the IOC claims,
- How can you know instantly the kind of leakages of the type observed above?
- what about only old people in the house as customers? how will they be able to handle such things?
- MORE THAN THE CYLINDER NOT LASTING FOR MORE- WHAT HAPPENS IF THERE IS ANY EVENT OF AN ACCIDENT???
WHY CANT IOC MAKE IT A HABIT AND INTRODUCE A PROCESS OF CHANGING THE WASHER/GASKET EVERY TIME THE CYLINDER IS FILLED = IF THEY ANOTHER Rs 2/- IS ANYONE GOING TO QUESTION.
TYPICAL LETHARGY IN SOLVING ISSUES BY THE ROOT CAUSE THAN BLAMING THE CUSTOMER.(whenever we ask the distributor, he does not take any responsibility- simply they say complaint to the 'Gas leak; phone no??
Dr..Sripathy