Indane — Late Delivery and Auto Cancellation of Refill Request

Address:

Bangalore, Karnataka

Hello Sir/Madam My name is Pranit and I am an INDANE Gas Consumer. I booked an Indane Refill Cylinder on 19th March 2015 and still have not received it. I booked it via the automated IVR and the reference was: 283885 . But it got auto cancelled in the month of April. So we went and complained about it to our Distributor. They told there are shortage so it was cancelled and asked us to book again. So we did and got the reference number: 296306 on 14th April 2015 But we still have not received the Cylinder. We went to the Distributor multiple times and they send us away stating it will be delivered next week. So we listened to them for a couple of weeks but still haven't received our refill cylinder. It has been more that 1 and half months now and we haven't received our refill. The employees in the Distribution centre are not at all Diligent and do not provide proper information as to when the delivery will happen. We are reaching a point of frustration now. I believe it is because of the negligence of the Employees in that particular distribution Centre that is causing the delay. I was previously put up in Mathikere, Near BEL Circle Bangalore and our Distributor was Mohan Gas Agency in BEL Circle. Their service was excellent and people in that area are still receiving the refill Cylinders on time. So i request you to take necessary action to speed up the process so that the cylinder gets delivered on time. Also would appreciate if the employees on Ananth Gas Agency are instructed to perform the duty that they are paid for instead of sending people away with excuses and lies. Below is the address and contact details of my current INDANE Distributor. Expecting a Prompt Response. Address:Ananth Gas Agency, Below water tank, Suranjandas Road, HAL, Vimanapura, Bangalore - 560017, Behind Hal Hospital & Next To Telephone Exchange: +[protected], 25230459 I am reachable on [protected] or [protected]@gmail.com if you require any further details.