I have a faulty old Indane LPG regulator that is leaking gas. I understand as per Indane terms and conditions an old faulty regulator is replaced free of cost by the distributor supplying the cylinder. I read reports alleging that the local gas distributors are demanding charges ranging from Rs. 200 to 300 and around for a replacement regulator, which as per Indane terms and commitment is free of cost. Kindly clarify if it is legitimate for the local gas distributors to DEMAND any charge for a replacement of a faulty regulator.
Thanks,
Dr. S, Bangalore
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