Indane — Poor Service of Gas Agency

Address:

Tiruchirappalli, Tamil Nadu

I'm Mythili with consumer No:CC37372, LPG ID No:[protected], being the customer for Indane for more than 25 years, I've been facing intolerable problems as listed below for the last one year with the service of M/S 'THINAR INDANE GAS AGENCIES, Karumandapam Tiruchi 1. 1. Abnormal delay in the supply. Last cylinder received on 05.03.2015 Booking for next cylinder on 02.04.2015 Cylinder not supplied till this date- 18.04.2015, ( 44days over since the last supply) Previously they took about 60 days for the next supply. 2. Insisting compulsory tips. Deliver men demand for compulsory tips upto Rs.40. If any tip is refused, they stop the delivery claiming a false 'Door Lock' 3. Lesser weight cylinder supplied. One time, after a prolonging complaint, they have supplied a cylinder, that I was shocked to note that it went empty after a 15 days normal domestic use. 4. Enquiries end up in altercations. The enquiries whether thro' phone or personal always end up in altercations and mental agony. 5. Customer Care simply doesn't care. All the problems were complained to a lady staff thro' number[protected]. But nothing seems to be rectified. Will anybody in the authority help solving these problems please ?