Indane — Regarding delayed supply of refills

Address:

Chennai, Tamil Nadu

1.08.2015 Pl. refers to my previous mail dated 13 May 2015 and 4th July 2015 regarding supply of gas cylinder. I am struggling with the present agency for more than a year. I have sent mails and complaints continuously for the last 4 months regarding delayed supply of refills and cancelling the booking and annoying me every time for the tips. This time also I have booked for cylinder on 21st July 2015.I got mail without date; regarding generation of cash memo on 25th July 2015.I contact the agency on 27th July 2015.they replied the cylinder will reach you tomorrow. But it was not supplied. So I contacted the agency on 29th July 2015.they replied your booking cancelled. Again I booked on 29th July 2015.I tried to lodge a complaint through toll free no. The information I received that the above helpline temporarily out of order .When I tried through other customer complaint no’s, I am asked to enter agency phone no with STD code I tried with which are printed on the cash memo and I received information as the nos(i.e., [protected], [protected], [protected])are not agency phone nos. This is for your kind information and necessary action please.Also suggest me what shall I do to get uninterrupted supply of refills.Hoping that now onwards the supply may be regularised. Thanks Prema Gopal (Poor aged senior citizen) Please note for your ready reference, I am furnishing the previous mails dated 13th may 2015 and 4th July 2015 as follows. 13th May Dear sir this time also I received a message "cash memo [protected] generated for booking no. 211342, shall be delivered shortly. Ensure pre delivery check while receiving refills." On 19-Jun-2015 12: 53:26pm. On 24Jun 2015 supply boy came to me and demanded Rs. 650. I said I can give you Rs. 630. Immediately he said I going to cancel this supply with a remark "door closed" and went. On the same day i made a complaint to customer service and the complaint no 2204271. I received the refill on 25 Jun 2015 with a cash memo dacted 25 Jun 2015. I have not received any communication of this new cash memo. I like to know what action initiated on this agency. Or I will have to make complaint everytime to get the refill. Kindly advise me on the above. 4th July My customer Id no:cx11736580. I came to know that my bookings were cancelled because of my house door closed. I am a homemaker and I stay at home all day long even in my absence my husband will be their at home as he is a retired person. I assure you that no attempt was made to deliver any cylinder whatsoever. I demand a proof from distributor if he thinks a delivery was attempted. This kind of service is pathetic & needs attempting from IOCL'S higher authority. Delivery boy not accepting RS. 10 as tips they demand RS. 30 every time and they also state that they have no salary and surviving only on tips. They annoy me like this and my husband is a retired person. Kindly suggest me suitable solution to avoid recurrence of above problem. I booked gas on 16. 4. 15 the gas memo was generated on 29. 4. 15 after contacting agency several times in person & through phone the booking was cancelled on 8th. I again booked on 8 th, the cash memo was generated on the same day the agency was contacted in person through phone still the gas cylinder was not delivered. Thanks