Indane — Seller not providing new gas connection

Address:

Ashoknagar, Madhya Pradesh

Dear Sir, This is regarding complaint number 2313645 which customer care executive had registered post telephonic conversation. I just came to know that whatever written in complaint is just not enough to explain the pain i have gone through during last 2 months just to get a new LPG connection. I will summarize whole series of events below. 1)I went to DC gas services, Ashoknagar to get a new connection with all the relevant documents on around 20 th June 2015. 2) He has asked me to get signed documents from another dealer "Bansal Gas" which belongs to same city. 3) I have get all the documents signed, verified by the dealer and requested him to accept the payment. 4)The dealer asked me 5500 (including charges for gas stove). I told him that i have bought new stove from the market and i dont want new stove. He then argued with me that you have to buy new stove from us only. I then talked to customer care executive and also explored the internet to get the information and also asked dealer about the same. 5) After lot of discussion he finally convinced and asked me for its bill. I have provided him the bill and submitted the documents. 6) after submission i asked him to accept the payment and provide me the receit. He told me that first he will visit my home and then will verify that whether i have bought new stove or not then only he will accept the payment and will provide the connection. 7)I asked him to come to my home and verify asap and accept the payment. 8)its been more than 1 month but the dealer has yet not visited my home for verification and application is still with him. 9)After one month i have again visited him for enquiry, he then told me that since you have not deposited the amount thats why we have not provided you the new connection. 10) Since i was aware that these things will happen, i have already applied for online connection parallely at the time of offline application. 11)He then again asked me for full payment (including Gas stove) on the basis of Offline application 12)i told him that i have already applied online for new connection, and the connection has been released by you. Please accept the payment(whatever payment reflected in online application) and release the connection. 13) He again befooled me that you have not provided all the documents. although you have applied online but still we will require all the hard copies again( then whats the sense in applying online and uploading all the documents online) 14)When i explained him the process of online application and also discussed with customer care executive on phone and asked customer care executive to talk to dealer. 15)He finally agreed to acccept the payment against online application. But again asked for 2000 more bucks. Finally i have registed complaint against him. Now here i would like to asked few questions. 1)After two months of continous follow up i havent got Gas connection 2)I am well educated and aware of online system and my roles and duties being a good citizen. If i have gone through so much of harrasment then what about the Poor and uneducated people who want to get a new connection. I have discussed with few customers who were there at Indane office. You wont believe the kind of feedback they have given against this dealer. what about their pain. 3)What about the time i have wasted while continously following up with the dealer and customer care executive. 4)Is this not the right of customer that dealer explain him the correct procedure and take the right amount. 5)what will have happen even if now dealer agreed to give me new connection after so much of harrasment and disrespect. 6)Is this the first time, customer has registered any complaint against DC Gas Services, Ashoknagar. 7)What action Indane has taken against DC Gas Services, Ashoknagar during last 40 Years. 8)I knew Indane has received thousands of complaint against this dealer during last 40 years and also its rating is Minimum. Then why Indane is taking back dealership from him. Its quiet possible that dealer may get ready for providing me a new connection. But i wont go back to his office to get a new connection. I want Indane to take strict action against him and asked him to apologize for his misbehaviour and for befooling a customer. If he wont then i am ready to move into court and file a legal case against him Kindly look into the matter and do the needful.