[Resolved]  Indane — Transfer from one agency to another agency

Address:

Chennai, Tamil Nadu

Transfer one agency to another agency My customer no.50655, I got a transfer from SE Muthu Agencies, Velachery, Chennai - 600 042.(code no.117435) to Rose gas Agency, Adambakkam, (code no.117562) Chennai - 600 088.To-day i have submitted the following Documents: 1) original transfer form in duplicate given by Muthu agency, Velachery, 2) KYC form with Photo, 3) Rental agreement for new address proof along-with EB copy 4) ID proof as pan card 5) used regulator for checking. After receiving all the documents they refused to give acknowledgement. They insisted to purchase either tube or stand or stove and when i refused to purchase secondly they insisted for documentation charges as Rs. 50. I would like to know whether it is an mandatory. Secondly, they indicated me there is no service for my area, then i told if there is no service to my area please give it in writing, i will take up the matter with the appropriate authority. My present house is very near that is 1.5 km from their place. Before getting transfer my ex agency i checked the feasibility with these people then only applied for transfer, now they are putting it in different manner. why it is like this. Their behavior with customers is not in a polite manner treating the customer in a rough and toff manner. Please give proper training to them. Please note that this agency refuse to give any acknowledgement for the documents submitted by me to-day. Please clarify my quires.