Indane — Transferred to long distance distributor without consumer knowledge

Address:

Chennai, Tamil Nadu

I am P.DEVASENA residing at Door No:E, ‘SURIA”, Apartment, Girija Street, E.P.R.Nagar, Ullagaram, Chennai 600091.My Indane gas consumer no. is 65759 and the gas agency is Rose Gas Agency is located at no.73, Medavakkam Main Road, Adambakkam, Chennai 600088. I have booked a gas cylinder on 18.03.2015 with the ref.no.301777.The Indane gas had sent an SMS on 17 th March 2015 "stating that your gas connection is moved from m/s Rose Gas Agency to m/s Parthiban Indane due to administrative reasons. Kindly contact your new distributor for more details". The action of indane gas in transferring the gas agency without the consent/intimation from the present Rose gas agency to Parthiban gas agency at Pallavaram which is far away from my residence (about 10 km) is highly unethical unacceptable. While the consumer has to follow several procedures to transfer their gas agency how the Indane gas has transferred my agency without following the procedure laid down by them. I kindly request you to take up this matter with the concerned authority to supply the gas cylinder already booked and also to transfer my gas connection to some other agency located either at Adambakkam or at Puzhuthivakkam or at Nanganallur since, these places are very near to my residence and easily accessible if any problem arises. . By P.DEVASENA