Independent TV Formally Known As Reliance Big Tv Limited — channel not broadcast properly from last 6-7 days and discontinuing the few channels

Address:	H Block, 1st Floor, Dhirubhai Ambani Knowledge City, Kopar khairne, Navi Mumbai Mumbai - 400710, Mumbai City, Maharashtra, 400710
Website:	www.independenttv.in

Dear sir,
I have installed independent tv dth at my home on 26 nov 18 for the period of one year "freedom pack 1999" plan at the cost of rs. 2250 including installation charge. Initially the plan was activated with all hd and 300+ channels as the described by the company but after 3 months later, all the hd channels are being removed by the company from my existing plan without any information. 2 months later my existing plan has been changed again automatically by the company with few selected channels (Appx. 170) without my permission and information.
After that company has removed all the star channels and now the company has removed all zee channels from the pack from last 10-12 days.

At present only a few channels are left in the pack. All the required channels are being disconnected by the firm. Also, i have tried so many time to the customer helpline number of the company tel:[protected] but no response from the company side. All the time helpline number doesn't receives calls.

From last 7-8 days the channels are not broadcast properly. All channels are buffered, play for 5-6 seconds then stop 5-6 seconds again play for 5-6 seconds... All the channels are being not able to watch.

You are requested to resolve my complaint please.