Independent TV — not refunding the amount deposited for installation

Address:h no. 225, vikas nagar Yamuna nagar, Yamuna Nagar, Haryana, 135001

I have booked on independent tv website online and paid 1999 rupees for installation of independent tv with customer id [protected] and work order number 905758 with registered mobile no [protected] on 11th of december 2018 but no installation is done.
I have called several times to customer care for delay of installation. After then customer care say that they can't install my connection so refund your amount.
I have sent a mail regarding refund of amount in april with account details and through mail they replied that i will got my amount refunded within 2 weeks but now more than one month is gone till now i didn't got my deposited amount refunded.
Please look into it and help me to got my amount refunded.
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    H Block, 1st Floor, Dhirubhai Ambani Knowledge City Koparkhairne, Navi Mumbai, Maharashtra, India - 400710
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