India Island Tourism — money embezzlement

We lost 20000 rupees for ship tickets for two in the month of December 2018. We booked over phone call, we deposited an amount of RS 20000 through Bank transaction, I do have the proof of it with me. We never got the tickets or the refund amount. We even filled police complaint but they could not find his physical address since it was fake, finally we got to find he was operating under Ms world tourism in Chennai koyembedu, when we reached there physically to come to know that he do not have his office there anymore.