IndiaCakes.com — No refund

I had placed the order on 18 may 2023 with the order number22100995. The cake amount was 275 and was told that delivery was free later received a mail for extra 275 rs for delivery charges. Later the cake was not delivered and no refund still. I have received a coupon code which is of no use. And the staff is so rude that they don’t answer properly. Have been trying to call them but no response.