IndiaCakes.com — Non delivery of product and non refund of money paid

Address:	G-18, Malti Towers, Near Kiran Bungalow, Tarabai Park, Kolhapur, 416003, Maharashtra ,India
Website:	www.indiacakes.com

My Order No 22101555 was for a birthday cake for my niece on[protected] and i paid amount (Rs 523.95) online on[protected].
Not only was the order not delivered, I did not get any response from the customer care number which I called multiple times on 4TH June 2023.
The next day, they inform me that I need to pay Rs 275 extra as delivery charges which was not mentioned in the invoice given to me. The customercare was not apolegetic and was rather rude in her behavour over the phone.I had requested for a refund of the money which I had paid on line.After 15 days, the customercare has issued me a coupon which I do not want as I donot want to do any transactions with indiacakes due to their pathetic service..Kindlytake steps to refund my money