Pathetic customer service and agent ask to block customer if order is not delivered. I started live chat to confirm whether cake will be delivered on particular address with their support agent, they said it will be delivered and after that I got call from India cake they also assured to delivery the cake. Then I ordered choco truffle cake for Rs. 832.50 ( with extra charges to deliver before 2 pm) on 14 July 2022 to be delivered on 15 July 2022.
On 15.07.2022 I had chat with their agents more than 8 times and they were just saying it will be delivered by 2 pm, then 4 pm, then they start saying before 7 pm and they were having no idea where my order was. After several calls and chat around 7'o clock i got the call and the lady was talking very rudely and i asked her to tell me about the vendor or delivery agent contact they denied.
But vendor was good he called and said we are here for service but he can't deliver this late will deliver next day i.e 16.07.2022. I asked him the process to cancel, do he said he don't know the process. I called but no one receive after 7:00 Pm not agent available for live chat.
On 16.07.2022 vendor said if he get confirmation mail to deliver then he will deliver it. I called customer support center they were so rude they cut the call between conversation without giving proper reply and after that calling repeatedly no one was receiving the call, then I again called the vendor, on my continue request he called the company and I was on conference,
Vendor : why you are not responding calls of ... Number
Agent : no call is coming
Vendor: she is calling you repeatedly or give me confirmation to deliver
Agent : I asked you to block her na, do that
Vendor : call her
Agent: our policy don't allow to call customer, she should call we will respond
Vendor : ok I ask her to call you, can I give your number to reach
Agent : No ask her to call on customer service number
After that I called customer service number and they receive and said order is already delivered and hanged. I called vendor uncle and he said he will deliver it to the mentioned address, which he did but cake i ordered was not delivered.
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