Indiaideas — payment not refund

Address:	Patna, Bihar, 800001
Website:	Indiaideas@icici

Recharged 399 via my jio app. I have used upi as payment mode. The payment was successful to [protected]@icici for 349 rupees but no recharge was not done. When i tried to call jio customer care they are telling it has been declined, but my bank is saying that it has been successfully paid to the upi address. Please help on this.
My upi transaction id.[protected]