Hi,
Was travelling to india via london heathrow on 6th nov 17 flight a i 130 at 13;30 my e - ticket num[protected] to goa final destination. With a baggage allowance of 46 kg. 23 each had purcased a 32 inches tv, put it in a diff box, positioned the t v in a slanting position added clothes on either side of the tv box made sure the box did not exceed 62 inches as given by the airlines, confirmed with the airline staff when they called me to do online check out they said ok with the details i gave them, when i went to check my baggage in on my flight day they reused to take the box with the tv in saying the box was too large at which i told them had made sure the height was 28 inches and overall 62 inches. They kept repeating it is just too large and more than 32 inch in height, at that point i requested them to measure my baggage height but they refused saying with the look we can tell its too big, for which i think is not fair a measuring tape would have given them the proper specs.
Was forced to pay 140 pounds wich i think is ridiculous from the airline part,
Please help me to get my refund.
John donvil desouza
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