Indian Bank — Account did not get transferred for about 2 months

Ac No :.[protected]ROMA MALLICK & BIRENDRA NATH MALLICK)
CIF :[protected]
IFSC : IDIB000M089
Our Email, Phone and address are available in the bank attached to the said account (Not submitted for security/privacy reasons) :

i) My wife and myself are retired Kendriya Vidyalaya Teacher and JNU Prof., respectively (obviously senior citizens).
ii) My wife (ROMA MALLICK) has a salary Account (referred above) at the Institutional Branch Delhi (IFSC IDIB000M089).
iii) Post-retirement (several years back) we shifted our residence to Gurgaon Sector 56.
iv) It is about 2 months that we requested the branches to transfer the said account from the Institutional Branch, Delhi to the Gurgaon Sector 56 branch.
v) We visited both the branches to facilitate the process. We submitted all the documents as demanded by the both the branches.
vi) We have done whatever possibly one can do.
vii) But alas, the reality is account has not been transferred for months.

We are forced to lodge this complaint.

Even the INDIAN BANK ONLINE COMPLAINT SYSTEM DOES NOT WORK.

I hope someone will take note of and will kindly resolve and respond.