Indian Bank — amount deducted but transaction was failed

Address:Visakhapatnam, Andhra Pradesh, 530003

I have done a transaction of amount 3882 inr on 06/12/2017 with transaction id[protected] to amazon wallet. Amount was deducted in my account but amazon didn't received the amount.
It has been more than 6 days, but the amount was not refunded till now. I have called indian bank customer care on the same day and they assured me that the amount will be refunded in 24 hours. But no refund till now.
I request you to issue the refund as soon as possible.
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Indian Bank customer support has been notified about the posted complaint.
Dec 13, 2017
Updated by Ankith Ryali
Account Number: [protected]
Transaction ID:[protected]
Amount: 3882 INR
Date: 6/12/2017
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Comments

Last night i am doing one payment to omegle video chat site of 4$ but they cut 52$ without entering one time password how was money cut from my account without entering one time password.pos number a0108516.my accont number is [protected].money cut from my accont is 3861 rs.

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