Indian Bank — atm money not dispense and debited from account

Address:

360005

I have account with indian bank toral rajkot. S/b account[protected]. I went to atm which is next door to branch. It was not working so i asked officer to start atm. Officer tried for 20 minutes and then he asked me to withdraw money.in 1st transaction money did not come so i tried another withdrawl and money came successfully. Here transaction receipt is not coming in this atm but balance was visible on atm screen. I found that they have debited two times withdrawl amounting to rs 20000. Complained to bank manager he took the claim and credit of rs 10000 will be given after 3 days. Why atm is not taken care by bank management? Manager is not bothered about working of atm as transaction slip is not coming. Rbi must take action against bank.