Indian Bank — Misbehaviour of Security Guard at ATM

Address:

Chennai, Tamil Nadu

I went to withdraw cash in choolaimedu high road ATM booth during night 10.30 pm on 8.3.2015, i found the security guard sitting by the side of ATM machine and another person (probably his friend) sitting right in front of ATM machine both chatting. I asked the security guard (Mr.Nagappan) to come out of the booth alongwith the person with whom he was chatting as i wanted to use ATM. He refused and told me that he will not see my PIN number while operating. When i tried to explain him that nobody is supposed to be inside the ATM booth while one is operating. He was so rude in his talk to me while i was talking to him gently. My children with me were so afraid and they wanted me to leave the booth at once and go. While i was leaving he came out of the booth and called me and said to come and sit out of the booth for sometime and feel the heat and smell in adjacent chicken shop and also told me to lodge complain where ever i want to. As i reside in choolaimedu i dropped my children at home and went back again to the same ATM booth and found the security guard now guarding outside and this time i used ATM machine. You can see the guard sitting inside chatting with his friend with the help CCTV installed inside the booth. I request the concern authorities to look into the matter as it is a matter of security concern of the customers. I hold savings account with Pursawalkam Indian Bank branch. I am enclosing the picture where you can see the guard sitting beside the machine and another stood up and chatting with security guard. Niyaz Ahmed [protected]