Indian Bank — Payment Not Received to my account

Address:

H.NO. 1-2-48/1/32, Domalguda, Jyothi Nagar, Hyderabad-500029

NAME: BETOJU SUPRIYA
MOBILE NO. [protected]

I didn't receive my refund amount which was issued by Amazon on 28th September, 2021. Reference id- TRM559TG000KTOT60S4. Amount(split into 2 amounts 1699+599)- Rs.2298.

On 5th Oct 2021, I have done a payment of Rs.6000 from Indian Bank through Google pay around 7p.m., the transaction got failed but Amount was debited from my account and the receiver didn't receive the amount. And also not credited to mu source account.

Kindly look into this ASAP.