[Resolved]  Indian Health Organisation — Regarding refund of policy due to false policy description and irresponsible behaviour

Address:

Ghaziabad, Uttar Pradesh

This is bring to your notice the casual and irresponsible way of your staff dealing with new clients. I am Sumit kumar Gupta and we are based at Raj nagar EXTENTION, ghaziabad. I used to work in the private sector. Rahul(cell number:+91 [protected]) from IHO office contacted me and were able to convince me for buying a policy. We already have a medical claim policy with another vendor still he asked me to go for it as we found it interesting with the nature of claims and discount that they promised to provide us. Regarding policy he promised us to give (4+1) member ship card, extra health coupon, discount on medicine and a reebok shoe with the kit.So we got convinced and bought the policy on 31st jan, 2015 with the charge of RS 2950/- through credit card. On buying the medical clam policy the IHO had send the soft copy of mediclaim and inform that we can avail our medical use through the soft copy while my kit is provided to me. After two day due to some medical problem when i had been to doctor in concerned with IHO for medical check up and asked the doctor about the mediclam then he refused for such claim. At that moment I had decided to cancel my mediclaim and called the help desk of IHO on:[protected] and asked them to cancel my mediclaim and refund my amount, for that the told me to send my credit card statement . After sending my credit card statement when i enquired about my refund then they told that they are tracing my mail and will inform me. When ever i use to call the IHO officer Mr. Rahul then he used to reject my call and on calling to the help desk then they used to say to call after 1 or 2 hour, due to which i had been in a huge mental stress regarding this. Mean while on there last mail the said that they had dispatch the mediclaim policy kit to my address, without informing me . after receiving the kit we didn't find the item which was promised to us. I am really astonished and angry on the fact that such a reputed organisation like IHO is engaging in malpractises like luring customers into subscribing your policy on false claims and misguided conversations.I would like to cancel the subscription and have full amount refunded on immediate basis.I have also decide to move Consumer Forum and present my case if I am not refunded my money after this. I am expecting a timely and quick response from IHO this time and would expect the association to consider this issue on priority basis. Any further communication will be through me . Waiting for your response, SUMIT KUMAR GUPTA [protected] MAIL ID:- [protected]@rediffmail.com INVOICE NO.:- IHO-INV-2015-1/688268