[Resolved]  Indian Oil Corporation — Delay in refilling

Address:Thanjavur, Tamil Nadu

Sir, We reside at Mappilainayakanpatti, Thanjavur. Aravind gas agencies are the distributors of Indane LPG cylinders for our area. There is always a problem in refilling cylinders and they say its due to the reason that we are in rural area & the cylinder vans come twice a month. Recently we booked a cylinder refill on Nov 16th. They said we will get cylinders on Dec 7th. But they came on Dec 9th and we were not at home that time . We called the vendor and he said they’ll come again in 1h. But after sometime we received a SMS that it was cancelled. So, we booked again on Dec 10th. They said to come us and collect from their office next day. “Is it safe to carry a cylinder in our own two wheeler ?” (Its nearly 6-7km distance) Daily we are calling but they ask us to come next next days. Still we didn’t get the cylinder!! Do the necessary actions.. We are really so frustrated of the service. Consumer Number :12685 Name : Mathialagan
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Aug 14, 2020
Complaint marked as Resolved 
Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
Dec 23, 2014
Updated by Ilamathi Thiru
Sir,

Your service is really ridiculous and frustrating. Following the above complaint : I got a message from aravind agency that door is locked and booking is cancelled. But we were 6 members inside the house yesterday, the whole day. They again cancelled the booking and asked to rebook. If this is going to follow, what action should I take?? Should I speak directly to the PM cell ?!!! Do necessary action and IOC customer line is always Busy, I have tried nearly hundred times..
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