[Resolved]  Indian Oil Corporation [IOC] — Delay in attending to gas leakage complaint

Address:

Kottayam, Kerala, 686540

I had lodged a complaint about gas leakage on 12 Sep 2016 by contacting TELE No 1906. Complaint No 158389 was closed after failing to contact me. I again complained to 1906 and re registered the complaint with Regn No 158786 at about 1500 hrs again. I kept on getting queries from [protected] at regular intervals of 2 hrs whether the problem has been resolved. Sorry to state that the Distributor or his mechanic didnot contact me or resolve this issue even by evening of 13 Sept.
In my case I had enough space to segregate the cylinder and keep it away? What would happen if it had happened in a flat or any other enclosed space.?
There must be some accountability when we are dealing with explosives like LPG.
The Distributor had told me that on account of holidays, hi only mechanic was on leave and he was not available till 16 Sep.
Hope you will streamline the proceedure so that accidents donot happen.
Col Frncis Mathai
Consumer No 9681228; Tele No [protected]
Distributor Vazhakkala Agencies, Pathanamthitta Dist, KERALA