[Resolved] Indian Oil Corporation [IOC] — Distribution agency changed without prior consent of the consumer

priji

from Thiruvananthapuram, Kerala

Address:

Thiruvananthapuram, Kerala, 695584

Present Gas distribution agency is Al Guhan, Kazhakuttam, Trivandrum and it has been changed to S.M gas distribution agency, Kazhakuttom. Now a message has been received from the agency that the gas distribution is changed to NIrmal Indane, Venjarammoodu, Trivandrum which is more than 15 km from the present agency . This change has been made without my permission or knowledge. When I inquired to NIrmal gas agency, they reacted very rudely and they are unwilling to change the agency. I deeply regret with this incident and request you to take necessary action.
Please do not force me to knock the doors of consumer court. Kindly revert me the action taken to [protected]@gmail.com

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Jun 5, 2016

Complaint marked as Resolved

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

Verified Support

May 02, 2016

Indian Oil Corporation [IOC] Customer Care's response We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .

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Comments

priji

from Thiruvananthapuram, Kerala

I am Priji G S ( consumer number CX8230378) and i already posted a complaint regarding the change of agency on 23 April 2016. why IOC not responding my complaints which i have already send to you on 23 April 2016.if you are processing my complaints please let me know through mail or through SMS ([protected]).Being a costumer of you am expecting prompt response but it is unfortunate.I already informed you that the new change of agency is not at all convenient to my family includes 65 years old mother and one little child .