Indian Oil Corporation [IOC] — Filling wrong fuel in a private car.

Address:

Palackel house, Ruby Nagar PO Changanacherry ,Kerala, 686103

I wish to report an incident of filling diesel instead of petrol in my private car on January 16, 2021. The incident took place around 2.pm at Prabha fuels, Indian oil dealer, Aroor Bypass, Alappuzha. Though I asked for petrol for Rs. 2000/ the person who attended, (later identified as Satheesh K R) the floor manager filled diesel. The car ran ok for about 10 kms and broke down after running erratic for some time. I reported and got breakdown service from Volkswagon and the car was taken to the VW workshop at Marad. There, they found out that car had been filled with Diesel. I went back in a taxi to the Aroor petrol station and complained to the the person in charge and the the floor manager Satheesh. Satheesh admitted to his negligence. The CCTV showed the car being filled with diesel.
The car is a new VX Tiguan purchased on 28/12/2020 and the incident took place after 19 days. The VW workshop feels that there is damage to one of the cylinders. They have removed the engine from the car and are trying to open the head to confirm the damage. As the car is new and needs special tools which have to come from Pune or Bangalore the progress is delayed. From what I understand from them is that the complete engine may have to be replaced. This is going to cost me lot of money. The fuel station managing partner is not reachable to discuss about how to compensate for the high repair cost I may have to bear. The insurance company or VW will not foot the engine repair/replacement charges.
While talking to Satheesh I learnt that the the filling nozzles of Diesel and petrol are of same size in some of their later versions of the pump/ metering units which are half an inch in size and can be inserted in to a petrol tank inlet.
This incident has put me under great mental strain and if the engine has to be replaced it is going to cost me a lot of money, due to no fault of mine. I am 73 years old, a retiree and living alone in Changanacherry, Kottayam.
I would request that an immediate action be taken to look into this case and all the repair charges be taken care of by Indian oil or the dealer.
The CCTV recording might be cleared by now, but I can prove that the incident took place at the said pump, date and time.
Hoping to receive an early response
Sebastian
[protected]@gmail.com