Indian Oil Corporation [IOC] — Gas agency billing us on unrequired accessories

denisjoseph

from Bengaluru, Karnataka

Jan 24, 2023

Address:

Mohan Gas Service (0000117591) Jalahalli, Next to Ioc petrol pump, Near Bel Circle, Bangalore - 560013

Dear Sir/Madam,

Date: 24/01/2023
Consumer Number: [protected]
While procuring a new Indane gas connection (single cylinder) from the below vendor
Mohan Gas Service ([protected])
Jalahalli, Next to Ioc petrol pump,
Near Bel Circle,
Bangalore - 560013
I was asked to pay for extra accessories as follows
Gas Lighter - Rs 170
Gas Lighter Refill Can - Rs 80
Cylinder Trolley - Rs 210
Total - Rs 460
I raised the issue with the staff present as I have an automatic gas stove and did not require these extra accessories to which I was informed that these are mandatory and the only thing they can do is give an apron instead of the trolley. They asked me to go ahead and make a complaint as they are not willing to remove the same from the bill.
I am attaching the documents and snapshots of the bills and the accessories.
I would like the agency to take back the accessories and give me a refund for Rs 460.

+6 photos

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Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

Feb 01, 2023

Updated by denisjoseph I had made the same complaint to IOC customer service portal complaint number[protected]. They have marked it as resolved after 2 days with no contact from the seller. Either the vendor is so adamant or this is a scam with official knowledge.