Indian Oil Corporation [IOC] — Indian oil cooking gas

Address:	MATHEWS GAS SERVICES, PLAMTHOTTAM COMPLEX,1st FLOOR NEAR KSRTC, THIRUVALLA-689101
Website:	www.indianoil.co.in

This complaint is against the Lpg gas cylinder agency named Mathews gas services, plamthottam complex, 1st floor near KSRTC, thiruvalla-689101. We have booked the cylinder online and paid the amount through the site on 22nd April 2021 and received a message that the cylinder will be out for delivery within 5 days .Today ie, 26th april 2021 we had received a message that invoice generated for Rs 821.Share DAC 8783 on delivery.But we haven't received the gas yet.This is because the last time when they came to deliver the gas they asked for extra 50 rupees eventhough we have paid the amount online.We gave them 20 rupees but they strictly told us that we should gave them 50 rupees itself and the one who named Jayan told us that if we refused to gave him money he will not deliver us the cylinder next time and we should go to the gas godown to purchase it.
Till now we haven't received the gas.
So necessary actions need to be taken against this incident because we have paid the money online and it's urgent requirement for the cylinder.
So do take this complaint as a serious matter and take necessary actions against this.