Indian Oil Corporation [IOC] — LPG Account suspended

I Sunanadan Mondal, a consumer of Indane gas since[protected] having Consumer No-[protected]. I booked my last gas cylinder on 5th July, 2023. Thereafter I am not able to book my cylinder till date. I have talked to distributer, Sonar Bangla Gas Service, Anandapur, Kolkata-700107 several times with no solution. As advice by him I submitted KYC formalities in the month of September with no result. I sent an email to Indian Oil with all supporting documents on 28th Dec-2023 with no response. I have registered to IndaneOil ONE apps and came to know that my account has been deactivated without any faults from my end. To activate I followed the process as prescribed in the Apps to upload ID & address proof on 26th Dec-2023. I had submitted with Aadhaar ID & Electric Bill documents once again on 29th Dec-2023 as no result or updates from concerned authorities. Every time confirmation has been generated with request number but surprised to know that the same number is not having any valid view status or recorded on Complaint History on the mobile Apps. Finally, I have registered complaint on Indian Oil website and a confirmation request ID was generated on 29th Dec-2023 at 12-45 pm and my utter surprised same number is showing the status on Compliant History. It means in the mobile apps it is intended to miss guide the users with false confirmation.
I would like to inform you that since my opening LPG account on 28/01/2018 at Distributor M/s Sonar Bangla Gas Service, Anandapur, Kolkata-700107, there is no change in my name, address or mobile number and I was a regular user of LPG gas. It is not known to me why my account has been deactivated while I was a regular customer.
It is very difficult to manage day to day cooking without the LPG gas.
To activate my suspended account without any valid cause or reason in the digital era for a regular customer is very painful. Neither distributor nor the Indane Gas authorities is helping to resolve the issue . There is customer number also but not working as it is all times busy.