[Resolved] Indian Oil Corporation [IOC] — Non delivery of refill cylinders and demanding exorbitant delivery charges | |||
Distributor - Shiv Mangala Enterprises Consumer Number - CX22289713 Booking reference number - [protected] Cash memo number - [protected] generated We booked for the refill cylinder on 12th March through the IVRS but till date the refill cylinder has not been delivered. When we checked on the delivery status, we get message that the cylinders have been delivered for bookings made up to 16th March. The delivery man has been demanding Rs.20 per cylinder for the refill delivery for the last couple of months which is very high. Since we refused to pay such high delivery charges, last month also we had the same problem where after repeated follow up with the distributor the refill was delivered. The delivery man left the cylinder at the doorstep and refused to keep the cylinder inside the house. There is no rule as per the company that delivery charges need to be paid for the delivery of the refill cylinder. Earlier we have been paying Rs.5/- per cylinder which was ok but now the demand for Rs.20/- looks very high. I would appreciate if this complaint is being looked into and delivery of the refill cylinder is made at the earliest. Harassing consumers and demanding high delivery charges should be looked into by the company and action against such distributors should be initiated. Was this information helpful? | |||
Complaint marked as Resolved
Indian Oil Corporation [IOC] customer support has been notified about the posted complaint. Verified Support Apr 01, 2016 Indian Oil Corporation [IOC] Customer Care's response We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account.
IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us.
Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .
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Please file yr complaint at @dpradhanbjp. This is twitter account for petroleum ministry
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