Indian Oil Corporation [IOC] — Online payment in IOC app not reflecting in Distributors Account

Address:

389, Talakaveri Layout, Amruthahalli, Bengaluru - 560092

I have made a payment of Rs. 2318.00 on 26th June 23, but still now this payment is not reflecting in Distributors Account. For this reason they are unable to issue a second cylinder from their end.
The distributor called me many times to cancel the payment and make it in their place since this online payment is not reflecting to their account. We are working and going there is not possible. I request the concern to look into this issue.