Indian Oil Corporation [IOC] — Pathetic Customer Service

Address:

K.V. Varghese & Sons, Nellad, Near Muvattupuzha, Ernakulam District, Kerala - 686669

This complaint is about your dealer pump "K.V. Varghese & Sons" located in Nellad, Ernakulam District, Kerala which we residents of Nellad are facing for quite some period.

Even though located near an Industrial Area (KINFRA SIP), the facilities offered are terrible. No Nitrogen facility, unclean environment and top of all that, worst customer service from the staff. If you want to fill air in your tyres, the vehicle driver / owner should himself get out, check the air compressor machine and fill the tyres. None helps and no authorized personal to complain to. We visit your pump to get our requirements done, not to see the staff attitude. Also, No clean facilities available for Toilet / Wash Areas.

As a customer of IOC, I request proper actions to be taken to ensure quality