Indian Oil Corporation [IOC] — Regarding complaint of one of the petrol pump dealer

Address:

Colony more, Kankerbagh, patna- 800020, Bihar

The complaint is about one of the dealer, i.e. "Mukut Shree Services". The dealer always refuses to show the complain log book, and don't give gas too, which is free for everyone. The workers also talk to their manager 'casually', and has no respect towards anyone. Is it the system you handle ? The manager also talks very rudely to consumers, and don't give the complaint logbook on asking for it, he says "it will be available after 1 hr, and tell me the reason why you want it ?" He also says that "why do you want everything free that company is providing for no cost ? We also want some profit." Now, " Why would I tell him the reason of complaining ?? Is he the boss of the company? NO, he's not. It's not the story of one time, it happens every time I go, and I won't be quite . At last, I only want to know that, what is the policy of the company and what will you do by getting these types of complains