[Resolved]  Indian Oil Corporation [IOC] — Sub: complaint on demand of extra-money and non-delivery of refills

Address:

Chennai, Tamil Nadu, 600041

I am placing my difficulties in receiving the refills though they were delivered at my correct residential address belatedly.

I have sent a complaint to the Indian Oil co (Indane) when I was residing at Uthandi that the delivery boys of Vijay Agency were demanding extra money varying from Rs.30 to 40 and the agency was aware of it. I thought the company would take stringent steps in warning the agency and nothing had happened. The IOC itself seems to be actively conniving with the agency charging over and above the refill cost. The practice may not be continuing without the knowledge of the IOC even today. Of all the Indane agencies the VIJAY gas agency could change its address silently from its original registered office at Besant Nagar itself shows the patronage of all activities of Vijay gas Agency by the IOC.

I have booked for a refill on 05-04-16 @ 07:17 and received confirmation for “con No CX 829883 was registered with Ref No 277573. Refill expected delivery: 2-4 days”.

The main reason for this complaint other than the demand of extra money is that after receiving the SMS on 07-04-16 @15:35 stating that a cash memo no.[protected] of amount Rs521 generated for booking No.277573 shall be delivered shortly, we were awaiting the refill everyday and no one was absent and the door was never locked.

On 11-04-16 @ 17:22 a SMS received “Cash Memo generated against ur refill booking No.277573 stands cancelled. Reason: door closed. Delivery may be reattempted shortly”. I am very much shocked to see this message as I have been personally awaiting the same and I was out of my professional duties. Whenever occasions arise to go out the refill was placed in front of my residence and the money was given to the neighbor with due instructions to receive the same. In such circumstances the door locked theory is a false one.

I understand that already another customer Advocate Ravichandran has lodged a complaint with the Consumer Court after he failed to get the mistakes of the Vijay Agency rectified. The case is said to be pending. The Agency will not reveal the details of carrier boy on his name and his Cell No. and the landlines will always be busy.

It may be profitable for IOC officials from this agency but it should also feel the difficulties faced by the public at large. Even at the last delivery we had to pay an extra sum of Rs.40/- over and above the refills cost as others are forced to. The agency is indirectly creating a source thus to share the bounties and pay for the delivery boys as well for which I request to take stringent action against the Vijay Agency immediately. I place my anguish that the IOC may not be silent even after this complaint and may not force me to seek legal remedy.

The Vijay Gas Agency should be instructed to inform its customers, the date and time of delivery of refills so that they may arrange for the smooth delivery. Every bill contains the contact numbers and hence it would be proper for them to contact at the time of delivery.

Note: After receiving the last message I have to register again for the refill
on[protected] itself.