[Resolved] Indian Oil Corporation [IOC] — Wrong information by delivery boy

soumikoil

from Kolkata, West Bengal

Address:

Hooghly, West Bengal, 712311

Dear Sir,
It is very surprising that the delivery person has reported the door of our house closed
though my parents, my wife were very much present in the house.
This is a false report given by your delivery boy.
I wood like to bring to your kind notice that this is happening every time while delivering cylinder to our house.
The concerned agent responsible for delivering LPG cylinder does not pay any attention in spite of our repeated complaints every time to their office.
We are simply being harassed and facing difficulties to meet our requirement.
Request you to take proper action to stop such false reporting and deliver cylinders to our house with out further harassment.

Message dated 06.05.2016 received from Indane office is given below for your reference:

Cash memo [protected] of amount Rs.555 generated for booking no. 470398, shall be delivered shortly.Insist for pre-delivery check while receiving refills

Message dated 09.05.2016 received from Indane office is also given below for your reference:

Cashmemo [protected] generated against ur refill booking No.470398 stands cancelled. Reason:Door Closed. Delivery may be reattempted shortly

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Jul 3, 2016

Complaint marked as Resolved

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2016

Indian Oil Corporation [IOC] Customer Care's response We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .