Indian Oil Corporation — Kalairani Indane Gas Agency, Luz, Mylapore, Chennai.

Address:

Chennai, Tamil Nadu

Sir, I am a resident of Adyar, Gandhi Nagar, Adyar, Chennai 600020. My LPG consumer no. is 46718. My gas supply agency was changed to Kalairani (which is 10 km away) from the erstwhile Trilok Gas Agency, Adyar. Like me, there are various other consumers, in Adyar, whose gas supply agency was shifted to Kalairani Indane Gas Agency, in Mylapore, Chennai. When a refill is booked, in Kalairani there is inordinate delay in making the supply; sometimes the delay extends to weeks, or almost a month. The reason is: Kalairani is located far away from Adyar - about ten kilometers. When there are other Indane Gas agencies located nearby in Adyar, the logic and rationale of shifting so many consumers in Adyar area to Kalairani in Mylapore are not clear. 1. Staff in Kalairani are not picking up telephone calls or are not answering. 2. I visited Kalairani twice.to find out about delivery. They promise and promise. But nothing happens. It is not possible to contact Kalairani on telephone. They do not answer telephone calls or pick up incoming customer calls. 3. It appears Kalairani does not have adequate number of manpower and transport vehicles to effect delivery of cylinders to customers in Adyar area which is far away, in addition to servicing the number of customers located in and around Mylapore. Request you to transfer all Adyar located customers back to any Indane gas agency which is located nearly in Adyar, This will ensure timely delivery of gas refills to Adyar customers, who are now facing extreme delay in getting gas refills from Kalairani in Mylapore. If you feel sercvicing Adyar located customers with gas refills promptly is important, I am sure, you will not allow such a unsatisfactory situation to prevail to the extreme disadvantage of Adyar located customers. Hope you will act promptly on this complainlt. Regards Mrs Radha happens. .