Comments
Dear Sir/Madam,
I hereby want to bring into your
notice that even after booking our refill cylinder on time, and even after
getting a delivery Confirmation Message from IOCL -----
“Dear Indane customer, cylinder has
been delivered against your refill booking with cash memo
[protected].Drive between 45-55 kmph to save fuel.”
We don’t get our refill cylinder. It
is perhaps because of BLACK MARKETING of
cylinders due to which we suffer. Moreover, when we contact to agency, don’t
get any satisfactory explanation from their side. They talk rudely, misbehave
with me and used abusing language. Your Delivery Man Mr. Ashok told me on 18th
Feb.15 ‘that the REFIL CYLINDER would be reaching my house this evening. But
today on 20th Feb.15, your subordinates says that he is on leave for
4 to 5days and after coming then the REFIL CYLINDER would be delivered because
that man has covered your AREA. I want to know if one person is on leave then
all work has been stopped.
So it is my humble request to you to please look into the matter and take
necessary action soon, so that our consumer rights won’t get violated otherwise
I will take a legal action.
Regards
Munish Kumar
Consumer No. 23838
LPG ID: 3 [protected]
Gas Agency: Angad Enterprises
C-36, RAJAN BABU ROAD,
ADARSH
NAGAR, NEW DELHI
I hereby want to bring into your
notice that even after booking our refill cylinder on time, and even after
getting a delivery Confirmation Message from IOCL -----
“Dear Indane customer, cylinder has
been delivered against your refill booking with cash memo
[protected].Drive between 45-55 kmph to save fuel.”
We don’t get our refill cylinder. It
is perhaps because of BLACK MARKETING of
cylinders due to which we suffer. Moreover, when we contact to agency, don’t
get any satisfactory explanation from their side. They talk rudely, misbehave
with me and used abusing language. Your Delivery Man Mr. Ashok told me on 18th
Feb.15 ‘that the REFIL CYLINDER would be reaching my house this evening. But
today on 20th Feb.15, your subordinates says that he is on leave for
4 to 5days and after coming then the REFIL CYLINDER would be delivered because
that man has covered your AREA. I want to know if one person is on leave then
all work has been stopped.
So it is my humble request to you to please look into the matter and take
necessary action soon, so that our consumer rights won’t get violated otherwise
I will take a legal action.
Regards
Munish Kumar
Consumer No. 23838
LPG ID: 3 [protected]
Gas Agency: Angad Enterprises
C-36, RAJAN BABU ROAD,
ADARSH
NAGAR, NEW DELHI
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![Indian Oil Corporation [IOC] Phone](/img/bn/phone.svg "Indian Oil Corporation [IOC] Phone"){kind=small}
+91 99 1155 4411
+91 98 4882 4365
+91 81 2402 4365
![Indian Oil Corporation [IOC] Website](/img/bn/www.svg "Indian Oil Corporation [IOC] Website"){kind=small}
![Indian Oil Corporation [IOC] Address](/img/bn/location.svg "Indian Oil Corporation [IOC] Address"){kind=small}
SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road, New Delhi, Delhi, India - 110003
We from IndianOil have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account.
IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply within a defined timeframe. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us.
Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .