Indian Oil Corporation — Not supplied of my refill

Address:

Kolkata, West Bengal

Dear Sir, I have an Indane LPG connection with Perfect Indane Distributor, 11/3, Jessore Road, Basanta Villa, Hatkhola More, Barasat -24 Pargana (N) Pin-700124, having Consumer No.NE09635. I had initially booked for a Refill on 01.10.2014 through IVRS System against Consumer No.NE09635 (LPG ID: [protected]) and Ref. No. given was 658810 against which Cash Memo No.[protected] was reportedly (as per SMS received) generated on 01.10.2014. However, no refill was delivered and upon approaching the Distributor on 11.10.2014, I had booking for a refill again on 11.10.14 through IVRS and ref. NO.674189 against which Cash Memo No. [protected] was reportedly (as per SMS received) on 02.11.14. However, cylinder was not delivered despite assurance resulting in cancellation on dtd.25.11.14 of the Refill Booking Ref. No.674189. On contacting the Distributor, I was assured fresh Refill and the Distributor retained my Consumer-Book and the Slips for the needful. Subsequently, only on repeated follow-ups, fresh Booking was registered with Reference No.694779 on 25.11.2014 against the same on 12.12.2014 itself. However, in spite of repeated follow-ups over telephone neither the Refill has been delivered as till date. Strict action against the Distributor is solicited.