Indian Oil Corporation — Unable to book refilled cylinder as my Consumer No. remains suspended for unknown reasons.

Address:

Kolkata, West Bengal

My Indane Gas Consumer No. is CX11968928 Gas Dealer Name: M/s. Green Indane, Kaikhali, Kolkata 700052, West Bengal. I tried to book for refilled cylinder recently but the IVRS is not taking the call. I immediately enquired with the Distributor. They informed me that the connection is under suspension and unable to tell me the reason They advised me to File KYC form which I duly submitted to them on 13.07.15 Thereafter there was no intimation and the gas connection remains suspended without any reasons shown. I filed complaint(SRN 2232829) CC intimated me to visit their Customer Care Office at Kolkata which I visited on 16/7/15. They were unable to help me and stated that the connection is under suspension and they are not knowing the reason. I also lodged complaints (SRN 2237672 and SRN2240335) The usual reply to the complaints is those are pending with IOC. My parents are more than 80 years and are handicapped. As I am in no fault and the connection remains suspended without any reasons indicated I am unable to have gas in my house as both the cylinders are lying empty. Kindly help me how to get the suspension lifted for which i am not at all responsible and IOC is solely responsible.