Indian Railway — cancel ticket amount not refunded

Address:New Delhi, Delhi

dear sir my teacket cancil date is 29 may 2014 but my amt is not cradit my ac i am calling indian raiiaway customer care center and email. but my amt is not refund my ac so plz help me.
pnr no-[protected]. cancli amt -1570 Transaction ID [protected] RefundID [protected] user id- ak220888 email id- [protected]@gmail.com mob-[protected]
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