Indian Railway — Pantry Food Quality and ill Mannered behavior

Address:

Mumbai City, Maharashtra

Hello Sir/Madam, I traveled on[protected] on train no. 11062 with PNR no. [protected] at B1 59. I have ordered normal dinner veg thali(Chana gravy, chapati, daal, rice and pickle). Kindly guess its cost? first complaint.. It was 100 rs which is obviously over priced.Second complaint: Rice was uniformly distributed with tiny stone like particles. I didn't just found it in just 1 or 2 spoons but at every spoon, after eating it half, I decided that my health matters more, so i threw. If it was in my case, then it was fine, at this large scale, it may happen, but i found everyone who ordered this in my compartment, complaining about it, if it is the case with many, then obviously in 100 rs plate either quantity must be there or atleast quality. Both were shameless.Third ComplaintI went to pantry manager and asked him directly for complaint register. He started asking about my complaints. I explained him and then they were preparing egg gravy plates.. and he offered me to taste rice from that. I tasted, it wasnt the same which i ate, neither it had small stony things. So HE DECLINED TO GIVE ME COMPLAINT REGISTER! He told he can give me different plate but not the COMPLAINT BOOK. Does he has rights to not to give complaint register? Then, with no regrets, he asked me to show me my plate, I told him do you expect me to bring my food plate from B1 to pantry card just to show it? or the words of different passengers arent enough? or do you think i am that free that from B1 after eating your food i will have entertainment show with you of irrelevant complaints?JUST SEE THE MOST RESPECTFUL RESPONSE: Go to the T.C. and log complaint in his complaint book that pantry manager is not giving me pantry complaint book, and with full ego he told "I will manage it" and chuckled. I felt deeply insulted. No passenger was ready to come with me. All said No point, nobody will do anything. I wanted to ask your team, is it true? nothing can happen? complaint register or this koisk is just a myth?Lastly I went to T.C. and asked for complaint book and he gave me suggestion to log the complaint online as its more effective and moreover he doesnt have enough time to go back and get it. SImply wow on the system! this is how railways treat their customers? 100 rs plate which merely cost rs 25!Rude insulting behaviour towards passengers?No complaint books availability?last but not the least, unhygienic food?