Indian Railways — allotment of seats

On 25/2/2018 we were travelling from allahabad to guwahati along with three ladies and two of them are senior citizens. Due to my mother who is 78age and has walking problem, we borded at mugalsarai at 01:37 hours (Midnight) instead of allahabad as we have confirmed tickets of rajdhani 12424 (Two tier); because the rajdhani stops for 10minits at mugalsarai instead of 3 minute stoppage at allahabad. Unfortunately we couldn't informed thus the rule of 24 hours earlier but at mugalsarai station verbally i 've informed to the station manager 4 hours before and he assured that for one station its not an issue. As we entered the train our all seats has been already occupied by other pesengers, when i enquired the matter about our seats with the ttc (Mr. Y. K. Rana) he misbehaved with us, by using unconstitutional languages, moreover he threaten us to thrown out at the next station by the support of those pesengers whom he has alloted our seats against bribe (Taken money from those unauthorised passenger without issuing any proper railway receipts). After lot of hurdles ttc later somehow convinced and we have managed to get back our seats. During these period about more than an hour both the senior citizen ladies were somehow managed to sit on other passengers seats. My mother is an arthritis patient and she is depends on wheel chair mostly.

This is very shameful and unasspectable such type of behaviour from a duty officer who also was under drunken condition (Mr. Y. K. Rana ttc).

Therefore, this is my humble request to kindly take an proper action against the said person so that he learnt a lesson. Else he will be continuing such ill-treating behaviour with future citizens/passengers in his further duties.

Thanks

Ashim b bordoloi,

[protected]Mobile)

Pnr no [protected]. Seat no :a3/8, 10, 11, 12, 15.