Indian Railways — atvm machine wrongly charged fare and all machines not working working or faulty at elphinstone road bridge towards abroad

Address:

Mumbai City, Maharashtra, 400078

Respected sir,
I noticing from last 2-3 weeks atvm machines are faulty on middle bridge at elphistone road. One machine wrongly charged 2 times fare deducted from my smart card balance and could not get print out. I complaint 2nd time for that at booking supervisor at foont bridge at elphiston rd. But no one hear my complaint only saying go to middle bridge. Another 2 machines at brigde are also faulty. So i request to pls kindly notice my request and reembrese my money. Other people also get inconveneice for that. Many people could not complaint becuse of time or dont know what to do.
Thanking you.