Indian Railways — Boarding station on ticket

Address:	462039
Website:	irctc.co.in

This is on behalf of sangeeta sharma and amita sharma who were travelling from habibganj to yeswantpur on[protected]. The ticket pnr number was [protected]. The ticket was booked from habibganj and after a few days i received a call from indian railways stating that habibganj is not a stop and the boarding should be from bhopal.
Sir, when my mother and aunt got up in the train, they were troubled by the staff who said that the boarding was from nagpur. They had tickets and photo proofs which the tte refused to take into consideration.
The ladies were in their old age and hence they suffered a lot due to the negligence of the indian railways. I hereby demand a compensation for all the trouble they went through and an unconditional apology with all the issues resolved.
It would be very kind if you could do so.

Thank you.