Indian Railways — cancelled ticket refund

Pnr-[protected] date of journey-28/1/18 boarding from howrah jn. Ticket type - window ticket. I had cancelled my this ticket from irctc website through option present over there cancel window ticket. And right after that i received text from irctc & msg consist words which clearly says that "collect your refund amount from station commencing jn or any nearby satellite jn. Then i went to santragachi jn where the staff were very rude & they were not about to giving my money back. The reason for which they were like is"message is wrong which i received from irctc". I had my train at 9:25 santragachi-porband pnr-[protected]. I gave my all efforts in santragachi & gondia jn. Even i called to customer service but nothing worked. Kindly take some action.