Indian Railways — coach door not opened and our seats occupied

Hi,

This is regarding very bad service from indian railways. I had to board the train 12569 (Garib rath) on 28-nov-2017 at 00:52 am from allahabad. The train arrived around 2:45 am. But when it reached, i knocked on the door of both sides of the coach g11. To my surprise attendants and some passengers were sleeping and inspite of regular knocking they did not open the door. Then i ran towards g10. There was no response there also. Then i ran towards g9. Here also there was no response even after regular knocking. Then i ran towards g8 and then someone opened the door and also train had started moving. We were 4 people along with 2 children and one lady with luggage. We had put our lives in danger to board the moving train. After we boarded the train we saw too many people lying on the floors of train. How is this allowed. We had to cross 3 coaches to reach our seat. Also people were sleeping on our seat and were not getting up. Also tte was not available to resolve the issue. The attendant was also not responding and did not give blankets and bedsheet. What kind of service you all are providing after charging such a high cost.
The tte ultimately came in the morning at 7:00 am to check the tickets. He said that he boarded from kanpur. Also i asked for the complaint register which he said that i cannot give as i don't have it. After that no tte was available even though i searched 2-3 coaches left and right. I need answer to the issue you all had created.

Here are our details of ticket —
Pnr-[protected] shraddha and tikshika (Seat no 55)
Pnr-[protected] rishit gupta and pradeep kumar (Seat 43 and 46)

Thanks
Pradeep