Indian Railways — complaining about railway

Address:

Jodhpur, Rajasthan

This is pankaj bhatia from jodhpur. I have booked 1st class AC ticket from jodhpur to khathgodam journey date was 20mar18 under pnr no [protected]. DUE TO FAILURE OF AC railway transferred us to 2nd Ac & mean while generated a receipt to get refund of our journey & informed us that once we will get down at our destination refund money will be provided to us without any problems.. As u can see this tickets was booked for old age Guest insted of getting good services we got lots of problem while journey which was not expected. My old age mother all alone transferred her luggage from so called 1st Ac To 2nd ac. very poor & pathetic services we have experienced. No cleanliness no proper arrangement for 1St class Ac repair.. Staff at jodhpur station was very rude & threatening us not to be raise complaint about this. They simply denied that we cant do any thing you need to be travel in same conditions.After putting all this matter on Twitter some how they said u can travel in 2nd class ac & give us one receipt for refund money which was said that you can collect from any railways counter. When a old age lady after having such a pathetic experience reached at railways counter with that receipt to get refund again same service she has experienced. No result only passing their ball to other ground. They said your ticket is generated online so refund process u need to done on line. With no other option my old age mom was hope less n informed me about this. I tried to do online with my railways account but as per railways this pnr was not generated by irctc so again TDR is not allowed.. I have generated this ticket by PAYTM i have called them they informed that i need to send that receipt within 72 hour to railways headquarters situated in Delhi.That receipt is not with me its with my mother & she went on some spiritual work & SHE is not aware how to do all this stuff & her location is in remote area. with all this how is it possible to send receipt to your headquarters. My complaint is regarding first of all failure of 1st class ac she need to travel in 2nd class..At jodhpur station we faced lots of problems as they are government employee they are least bothered about services then again in the end of this pathetic experience now we need to get suffer for getting refund of money.. Now i am gonna raise this to matter to media, to railway minister, to PMO & as well as on social media.. thanks for such a pathetic experince pankaj bhatia PNR NO [protected] IRCTC Transaction ID [protected]